Each piece has been thoughtfully designed and coordinated with its respective collection. we cannot offer design changes, outside of the customization options listed in the product description, for items in the wedding shop.
If you're seeking a completely custom wedding suite experience, we're happy to do that for you. simply send us an email and we'd be happy to discuss options with you!
You will receive a digital proof of your products before they go to print. it is your responsibility to review it for any errors, such as spelling, date, or punctuation. Once your item has been approved and is sent to print, we cannot make any further changes. If your item has been sent to print with an error that you failed to correct during the proofing process, you will be responsible for any reprinting costs.
Once your order has been placed, You will receive an email form to capture all your event information and details. Once that is complete, you will receive a digital proof within five business days. If your order includes a custom monogram or illustration, proofing time will take up to an additional two weeks. it is ultimately your sole responsibility to provide us with complete, accurate information. The design of your piece will not begin until we have complete information from you.
If you purchase an item that contains a personal photograph, you are responsible for providing it to us in a timely manner and in a high-resolution image format. We are not responsible for any delays that may occur in the design and production of your order due to your failure to provide us with any and all necessary information.
Shipping costs are included in your total. All physical orders are shipped via UPS Ground, which may take between 3-7 business days depending on your location. Once an order is shipped, we can no longer be responsible for its handling. A tracking number will automatically be assigned to the shipment, but we will have no access to information regarding progress of the shipment beyond the tracking information provided by UPS. Because we ultimately cannot control the final timeline of the shipment once it has been turned over to UPS, we strongly encourage you to place your order as early as possible to avoid any delays. We are not responsible for any loss(es), delay(s), or damage(s) incurred during shipment.
Because our papers & Stationery are made specifically to your specifications, orders are not eligible for return, or exchange. IF YOU WISH TO CANCEL AN ORDER, YOU MAY DO SO WITHIN 24 HOURS of placement FOR A FULL REFUND. IF YOU CANCEL AFTER 24 HOURS, but before a digital proof has been sent, YOU WILL BE REFUNDED THE PURCHASE PRICE, LESS 25%. ONCE ORDERS ARE APPROVED AND SENT TO PRINT THEY CANNOT BE CANCELLED. If there is a printing error due to a mistake on our part, the item will be reprinted at no cost to you. If there is an error in the proof provided to you and you approve the incorrect design, you will be responsible for the cost of reprinting.